For your feedback and complaints on the following matters

  1. Overall services, please contact our Customer Service Desk below:
     

    Uni-Asia Capital (Japan) Ltd., Asset Management Department Administration team
    【Phone】    +81-3-3518-9251
    【Office hours】Monday to Friday (except holidays), 09:00 – 17:00 Japan Standard Time
    【Email】     info@uni-asia.co.jp
    Upon the receipt of your feedback and complaints, the Compliance Department or Asset Management Department will conduct an inquiry and consider the appropriate actions to take in accordance with the nature of the cases. The Corporate Management Department will respond to customers within 1 week.

     
  2. Our financial instruments business
    If complaints are made on the financial instruments business (Type II Financial Instruments Business, Investment Management Business or Investment Advisory and Agency Business), you may contact the following institutions in addition to the Customer Service Desk mentioned above.

     

    【Name】 Financial Instruments Mediation Assistance Center (FINMAC)
    【Address】
    The 3rd Tokyo Shoken Building, 2-1-13, Nihombashi-Kayaba-cho, Chuo-ku,Tokyo 103-0025 JAPAN
    【Telephone】 0120-64-5005 (toll free – available only from within Japan)
    【Office hours】 Monday to Friday (except holidays) ,09:00 - 17:00 (Japan Standard Time)
    【Website】 http://www.finmac.or.jp

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